Data & Privacy Policy
How we handle your Data
This Privacy Policy describes how Social Marmalade ("we," "our," or "us") collects, uses, and shares personal information that you provide to us through our website and in the course of our social media consultancy services. By using our website and engaging our services, you agree to the terms of this Privacy Policy. Whoever you are, our intention is to use your information to make things work smoothly for you in your experience of dealing with us. If that’s not how it turns out for you, please make sure to contact us. It’s best to put things in writing, which you can do by emailing socialmarmaladeuk@gmail.com
1. Information We Collect
We collect information that you provide to us, such as your name, email address, phone number, and any other information you choose to share with us. Additionally, we may collect information automatically through the use of cookies and similar tracking technologies or that is freely available online, such as your website.
2. Use of Information
The types of information that we will be processing depend on the nature of our relationship with you.
We may process information about you that you have yourself provided to us or is in the public domain, such as your website or through social media.
Typically, we are collecting name, contact details, how we came across you, and background information from you or published by you on social media or freely accessible on the internet, on why you might be interested in our products or services or a relevant contact for our business.
In all cases, we will have what identifying and communication information that is relevant and that we can sensibly obtain: that is, your name, email address, employer or business name, job title or position, contact address, social media addresses, and we may also capture some of the information published by you in your social media output to the extent that it may be relevant to our interactions.
If we email you individually using our own email system or respond to an email sent to us at any of our business email addresses, a copy of that email will also be stored.
If you make an enquiry via our website, we will keep details of that enquiry and response unless you request we delete it.
If you are a client. We process your data to support the delivery the goods and services you have bought. We keep records of the goods/services provided to you, and information you give us, so we can support you when needed and advise you of any additional services you may need.
If you have any questions or concerns about our use of your information, or how we have responded to any request about your personal data, please take it up in the first instance by emailing us at the above address.
We use the information we collect for the following purposes:
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Because you have asked us to do something (for example, send you newsletters);
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To help grow our business and fulfill our contracts;
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To provide our social media consultancy services to you.
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To communicate with you, respond to your inquiries, and provide customer support.
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To improve and optimise our website and services.
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To comply with legal and regulatory obligations.
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To send you newsletters with tips, workshop dates, service information and other relevant information. You can unsubscribe from this at any time.
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To update your social media accounts, if we have access to them, For example for use in posts, your bio, contact details etc.
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Existing Clients may receive emails about specific offers relating to things you have already purchased. You can unsubscribe from these at any time. If you are not automatically subscribed to any other lists you may be invited to join an appropriate one.
We try to make sure the information we hold is accurate and up to date and is no more than we need to have.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
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Service providers and contractors who assist us in providing our services, for example, Accountants and virtual Assistants who help us with our business.
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Third parties with whom we have a legal obligation to share information.
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In connection with a merger, acquisition, or sale of all or a portion of our assets.
If you choose to share your social media passwords with us, we will save these securely in our password wallets on our devices and will not share them with any other person or organisation unless you request us to do so in writing.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your use of our website. You can manage your cookie preferences through your browser settings.
5. Security
We take all reasonable measures to protect the confidentiality and security of your personal information. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
Like most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our Client records, to email, to accounting.
This means that some of your data may be held in the EEA, and some may be held in services in the USA (with suitable data privacy shields) or elsewhere. We have picked mainstream suppliers with appropriate security standards.
6. Financial and Credit Card Details
Credit card payments are handled by an external secure processor in accordance with their data security policies. These include PayPal, Wix, Eventbright and BACS transfers.
We receive limited information from our processor for us to tie up your payment with your invoice.
If you pay us by BACS or direct transfer, we know only what the bank tells us, which is usually the name of the person who paid us and how much and the reference number.
We do not routinely keep credit scores nor use credit reference agencies.
7. Your Rights
You have the right to access, correct, and delete your personal information. You may also have the right to object to or restrict certain processing of your personal information.
Most of the information we hold is not based on your individual consent but is based on our needing the information to run our business and provide our products and services.
If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
You have a "right to be forgotten" - but that does have some legal limits to it. If you want us to remove information about you, let us know. If you have been a Client, we may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation and our insurer’s requirements.
8. Our Legal Basis for Processing your Data
Signing onto our newsletter list is by your consent – and when you withdraw your consent we stop the processing of your data.
Apart from that, the information we hold is based on our needing the information to run our business and provide our products and services, for example booking a consultation, joining a program or event – either so we can perform our contract with you, or because we have a legitimate business interest in processing your data.
9. Third Party Data
As well as your own personal data, we understand that you may need to provide us with personal data relating to your employees, your workers, or third parties (often your clients or suppliers) – depending on the services we are providing to you. We hold all such information under strict confidentiality obligations, as set out in our terms of business.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at socialmarmaladeuk@gmail.com
Thank you for choosing Social Marmalade. Your privacy is important to us.
Sincerely,
Charlotte Left
Founder
Social Marmalade
WEBSITE PRIVACY
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Wix uses cookies for important reasons, such as:
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To provide a great experience for your visitors and customers.
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To identify your registered members (users who registered to your site).
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To monitor and analyze the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
The information contained herein is not legal advice and you should not rely upon it as such. Specific requirements regarding cookies may vary between states and / or jurisdictions, in accordance with local laws and data protection authority's views. As stated in our Terms of Use, it is your responsibility to ensure that Wix services are permitted and abide by your local laws.
We strongly suggest you seek legal advice to better understand which requirements specifically apply to your jurisdiction, to ensure that you are fully compliant.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email to: socialmarmaladeuk@gmail.com
Thank you for reading all the small print. It is really important information and we hope it better clarifies how your data is processed and how we respect your privacy.